Exchange and Return Policy

Exchange and Return Policy – WeLovers Beauty

At WeLovers Beauty, your satisfaction is our priority. We are committed to offering a transparent and hassle-free exchange and return experience, fully compliant with European consumer protection laws.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 7 days of receiving the product, without needing to give any reason. This right applies to most products, with exceptions for:

  • Personalized or custom-made items

  • Sealed items (e.g., hygiene products) that have been opened

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange:

  • The item must be new, unused, and in its original packaging, including any labels and accessories.

  • The request must be made within 7 calendar days from the delivery date.

We accept:

  • Returns for both defective and non-defective items

  • Exchanges, including for specific products like bags

3. Return Methods & Labels

You may return your item using one of the following methods:

  • In-store (where available)

  • At a drop-off location

  • By mail, using a free downloadable return label

There are no restocking fees, and return shipping is free when using our official label.

4. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact Us at support@weloversbeauty.com with your:

    • Order number

    • Reason for return

    • Preference (refund or exchange)

  2. Follow Instructions provided by our support team.

  3. Send the item via your selected method using the return label.

  4. We will inspect your return within 7 business days after we receive it.

5. Exchange Process

For exchanges (e.g., different size or color):

  • Email us with your order number and desired item.

  • Send back the original product using the provided instructions.

  • Once the return is approved, we’ll ship the replacement product.

  • Additional shipping fees may apply if outside the return period or policy terms.

6. Refunds

Refunds will be:

  • Issued to the original payment method

  • Processed within 7 business days after the returned item is inspected and approved

If your payment method doesn’t support refunds, we’ll arrange an alternative refund method.

7. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us at support@weloversbeauty.com within 7 days of delivery

  • Include photos of the damage or defect

  • We will offer a replacement or full refund at no cost

8. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made items

  • Opened sealed products, especially those of intimate or hygienic use

9. Eligible Countries

We currently process returns and exchanges for orders shipped to:

  • Austria

  • Belgium

  • Brazil

  • France

  • Germany

  • Spain